Corrections process
When we get a fact wrong, we fix it and say so on the page, with the date. A review or a guide that quietly changes its story is worth about as much as a book that quietly changes your ticket.
Telling us
If you see something wrong, tell us through our contact page. Say which page, which sentence, and what you think the right fact is, and if you can, where it comes from: a terms page, a payout record, a published rule. A company we review can do the same, on the same terms as anyone else. I'd rather hear about a mistake from you than from a player who lost money on it.
What happens next
We check the claim against the source. If we were wrong, the page is corrected. If the fact can't be confirmed either way, it comes out until it can, because I'd sooner a review said less than said something we can't stand behind. If we were right, the page stays as it is.
A correction is never traded for anything. A company doesn't get a fact changed by asking nicely, by complaining loudly or by paying.
How a correction shows
A corrected page carries a note saying what was changed and the date it was changed, and the page's history of corrections stays with it. Fixing a typo doesn't earn a note. Changing a fact does: a payout time, a fee, a bonus term, a date in a company's history.
Ratings work the same way. When a fact behind a score changes, the score is re-checked and the review shows the new date last verified, as the editorial independence policy and the review methodology set out.
I always respected the book that admitted a bad line and fixed it. Hold us to the same.