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Sportsbook Review: This past week in the Sportsbook Industry – 1/7 – 1/14

January 13, 2012 by agent

Here are the latest news in the sportsbook industry:

- As previously reported on our Sports Betting Forum, JustBet closed a player account without giving a reason (the player’s funds were returned).

Here’s the conversation:

Greg: Hello, how may I assist you?
xx: Hello
xx: Told chat 3 hours ago that I could not access account online……..said it would be 30 minutes………..still cannot access. ?????
Greg: One moment please
xx: ok
Greg: Your account will remain closed per management’s decision
Greg: We will be sending you your funds free of charge
xx: WHY?
xx: ????
Greg: Can I please verify your street address?
xx: yes
Greg: Sorry, upper management decided to close the account
xx: Why is my account being closed???
xx: ????
Greg: Can I please have your full name and address?
xx: I have a 360 freeplay yet to be used
xx: Jeff
xx: #222
xx: Vegas
xx: Still have a 360 freeplay to be used
Greg: You will receive $$$$ via Money Orders going directly to your house
Greg: And remaining $$ via Money Gram
Greg: Please contact us in 48 hours for the pickup information
xx: Why is my account being closed, made only a few wagers, would have sent money if known this.
xx: not sent money if known this……plus I have a 360 freeplay remaining in account to use, please add that to payout if not used
Greg: Sorry, the account will remain closed and send your the funds back
xx: No explanation????
Greg: This is a management decision
Greg: Final call
xx: No biggie, but please add the 360 freeplay to my final cashout figure
xx: …..or half of that figure
Greg: Sorry the Free Play belongs to the house
xx: Why no explanation on reasoning for closing account?
Greg: We won’t go into any details, I do apologize
xx: Will check and moneygram payouts be available??
xx: When?
Greg: Contact us back in 48 hours for the MG information
xx: ok, what about check?
Greg: The Money Orders will arrive to your house in around 7-10 business days
xx: Ok, thanks much!
xx: Have a great day
xx: bye
Greg: You’re welcome

- 21kbet is misleading players by claiming to be licensed by the Lotteries and Gaming Authority (LGA) of Malta. This license doesn’t exist. The LGA recently released a statement indicating that 21kbet has no connection whatsoever with them. The 21kbet website claims to be headquartered in Malta and many players have received emails from the 21kbet manager in which he included a bogus LGA registration number, all in order to get them to deposit.

As of today, nineteen players have reported not being paid by the scam sportsbook and fourteen of them have deposited a total of €20,192 via Moneybookers. 21kbet also refused to pay five players who deposited via bank transfer claiming player fraud. Ask The Bookie advices you to stay away from 21kbet.

If you have any questions or problems with a sportsbook please let us know so we can help you.

You can discuss this article on our Sports Betting Forum.

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